Business IT Support
Executive class support for your mission critical IT services
Reis’ ManagedCare is designed to offer an enterprise quality level of IT support that will help you achieve your operational goals, efficiencies and productivity targets.
Reis provides IT services to business large & small across the province of Ontario. Offering a single point of contact and support across multiple vendors, giving access to our knowledgeable, multi-skilled and certified technicians.
This single point of support eliminates “finger pointing” between different suppliers, allowing our clients faster diagnosis and problem resolution while reducing risk. Our services levels can be tailored to meet your needs, delivered 24×7 either remotely or have a member of our team onsite.
Flexible Coverage
It is important to our customers that support services are flexible.Support can be provided on a 24×7 basis, or just in business hours – with response service levels of 1-2 hours through to next business day.
Multi Vendor
Proact can provide services for a single vendor, or offer a “single point of contact” support contract across multiple vendors.
Taking Ownership
Our support is designed to make your life easier – our support teams are trained to take ownership of a problem from the outset, whatever the reason and whatever the root cause. Acting as a single point of contact, Proact work with the vendors to identify the fault and provide an effective resolution.
Critical Site
If the unthinkable happens – we know how to respond. Based on our experience of delivering support services since 2008 we understand more than most that critical support situations need to be treated differently from normal support calls. When a system is down and a production outage occurs Reis follow a series of proven, well-defined best practises designed to minimize downtime and ensure that your critical IT systems can be delivered back into production quickly and without risk. Reis appoints a dedicated technical professional with full access to all resources with only one goal – to get production systems back running as soon as possible.
